Senior Living/Hospice
Built around your on-call nurse, not in place of her.
Hospice phone traffic is small in volume and enormous in stakes. A family calls at 2:14 in the morning with a parent in active dying. The on-call number routes to a generic answering service that puts them on hold for nine minutes before paging the on-call nurse. By the time the nurse calls back, the moment has passed. The family will tell that story at every grief support group for years. The administrator is sick about it.
Jonson answers in two rings with the warmth families need in the hardest hours of their lives. It captures what your on-call nurse needs to know, the symptom, the time of last medication, who is in the home, and connects to your hospice's own on-call team with the structured intake already in her hands. Jonson never claims to be the nurse. Jonson is the first voice. Your nurse is the next.
Never robotic during crisis calls, escalates to your on-call nurse instantly
Crisis calls do not sound like inquiries. Jonson hears the signal, holds the family with warmth, gathers the medically relevant facts, and connects to your on-call rotation with the structured intake before the nurse answers her phone.
Supports HIPAA-compliant workflows when paired with a BAA
US data centers only. Business Associate Agreement available. Built so that calls handling protected health information stay protected and your call documentation holds up to a Medicare CoP audit.
Documentation families do not experience as friction
The intake your on-call nurse needs is captured during the call without making the family feel processed. Patient name, current symptom, time of last medication, who is in the home. Quietly, gently, in service of the next call.
Reading for hospice administrators
After-hours crisis calls in hospice: a routing playbook for administrators
The four crisis call types, the cost of nine-minute latency in each, sample escalation logic, the Medicare hospice on-call requirement in plain language, and what to capture before connecting.
Read on the blogMedicare hospice Conditions of Participation and your phone system
What 42 CFR §418 actually requires of an after-hours call. What surveyors look for in 2026 audits, how to document on-call response time, and sample policy language for your manual.
Read on the blogHow hospice referrals actually work: phone workflow for discharge planners
The difference between a "we are considering hospice" inquiry and an active referral. The eligibility conversation in the first sixty seconds, and what to capture for the medical director's certification.
Read on the blogAfter the death: a bereavement phone protocol for hospice teams
The call patterns in weeks 1, 4, 13, and 52 after a death. The difference between a paperwork call and a grief call, when to route to the bereavement coordinator, and the limits of phone-based support.
Read on the blogOperator-facing pieces ship first. Family-facing material is held pending a vulnerability review.
See how it works on one of your calls
Tell us your active patient count, how your on-call rotation is structured, and what your after-hours answering setup looks like today. We reply within one business hour.
What we do not do
- We do not give medical advice on calls. Ever.
- We do not claim to be your on-call nurse. We connect families to her.
- We do not compare your hospice to other hospices in your market.
- We do not imply Jonson satisfies your Medicare CoP on-call requirement.
Compliance posture
US data centers only. Business Associate Agreement available. Designed to feed the hospice EHR your team already runs on, including Suncoast, Hospice Tools, Axxess Hospice, Consolo, and Mumms.