Senior Living/Assisted Living
An adult daughter calls from her car after work. She asks three good questions, says she will call back tomorrow, and never does. Jonson answers in under a second with the same warmth your best admissions counselor would, captures the fields she needs for a strong Friday follow-up, and routes urgent or clinical calls to your on-call team.
What changes in the first month
60-70%
Most tour-ready families call outside business hours because they work during them. Jonson answers before the second ring and captures what your counselor needs.
< 1s
The first ring decides whether the family tours your community or the next one on their search list. Jonson does not miss the first ring.
7 fields
Relationship, resident name, current setting, acuity drivers, timeline, financial framing, callback channel. The Friday-morning follow-up list builds itself.
Common operator questions
Jonson answers in under a second with a warm, professional greeting. It captures the structured fields a strong admissions counselor would capture on a first call: caller relationship, prospective resident name and age, current living situation, acuity drivers, timeline urgency, financial framing if volunteered, and best callback channel. The inquiry lands on your admissions counselor desk before she opens her laptop the next morning.
Urgent operational calls. Hospital discharge planners needing same-day readmission paperwork. Family members reporting a fall or that a resident has not been answering the room phone. Care coordinators needing the wellness director within the hour. You set the rules, Jonson follows them and warm-transfers in real time.
Yes. US data centers only, Business Associate Agreement available, and a clean route to your team the moment a call touches protected health information. Assisted living is a HIPAA-aware environment even when not strictly HIPAA-covered, and Jonson is built that way by default.
No. Jonson handles the calls she cannot take, especially evenings and weekends, and captures them with enough structure that her Friday morning starts with a clean follow-up list. The counselor still owns the tour, the follow-up sequence, and the move-in conversation.
Jonson is built to feed the admissions, billing, and EHR systems most assisted living communities already run. Integration scope and depth depend on your stack and what you want captured where. We map this on the first call.
Most communities are answering live family calls within five business days from kickoff. There is no new phone system, no IT project, no long onboarding. You forward your existing line to Jonson, share how your community runs, and Jonson is on the next call.
Pricing
Run Jonson on your line for 30 days. If your team is not getting cleaner family calls and faster tour bookings, we refund the pilot.
Single community, learning the workflow.
Most communities land here after the pilot.
Multi-site portfolios with custom routing.
We stopped losing tour inquiries to voicemail in the first week. The AI sounds like our front desk on a calm day, and the summaries land in my inbox before I am off the floor.
Built operator-first
We sit with directors and admissions leads before we touch the call flow. No generic SaaS templates.
Encrypted in transit
TLS for every call and summary. US-only data path. BAA available on request as soon as you need one.
US-based support
Founder and onboarding lead in the United States. You can reach a human, not a ticket queue.
Talk to the founder
We will walk through how Jonson would handle one real family call on your line, on your schedule. No deck.