Senior Living/Adult Day Services
Adult day services is the only senior segment where the program director is also the front desk. Twelve calls before 10am are cancellations. Four are schedule changes. Three are transportation. Two are billing. One is a new family inquiry. Jonson handles the routine schedule traffic with structured capture and only routes to the director when something is a true exception.
What changes in the first month
23
The morning cancellation surge captured with structured fields, attendance fed without director intervention.
5 days
Forward your existing number. No new phone hardware. Most programs answer real calls within one business week.
0
Clinical and care-plan questions are routed to your team. Jonson never freelances on participant health.
Common operator questions
The morning cancellation surge ("Mom is not coming today"), schedule changes for next week, transportation questions, address updates, billing questions, and new family inquiries. Jonson captures the structured fields your attendance and routing systems actually need, and only routes to the director when something is a true exception.
Yes. Most adult day services programs are partially or fully Medicaid-waiver-funded. Jonson is built to capture the documentation a state surveyor will ask about, including California CBAS, New York SADC, Texas DAHS, Massachusetts ADH, and others. Treating a program as private-pay-only is a disqualifying error and Jonson does not make it.
When a family caregiver calls to cancel or change a schedule, Jonson captures the change with structured fields and updates the attendance system you already use. For transportation, it captures address changes, pickup-time confirmations, and no-show notifications so the driver and routing tool have what they need before pulling away.
No. Adult day services directors are structurally the front desk and the program lead at the same time. Jonson takes the routine schedule traffic and gives the director back her morning so she can run her program. The director still owns true exceptions, family-caregiver concerns, and new-family inquiries that need a conversation.
Care-plan information, attendance records tied to billing, and family-caregiver communication about a participant are all protected health information. Jonson runs in US data centers only, offers a Business Associate Agreement, and routes calls that touch clinical detail to your team.
Most programs are answering live calls within five business days from kickoff. There is no new phone hardware. You forward your existing line to Jonson, share how your program runs and which state waiver you operate under, and Jonson is on the next morning's cancellation call.
Pricing
Run Jonson on your line for 30 days. If your team is not getting cleaner family calls and faster tour bookings, we refund the pilot.
Single community, learning the workflow.
Most communities land here after the pilot.
Multi-site portfolios with custom routing.
We stopped losing tour inquiries to voicemail in the first week. The AI sounds like our front desk on a calm day, and the summaries land in my inbox before I am off the floor.
Built operator-first
We sit with directors and admissions leads before we touch the call flow. No generic SaaS templates.
Encrypted in transit
TLS for every call and summary. US-only data path. BAA available on request as soon as you need one.
US-based support
Founder and onboarding lead in the United States. You can reach a human, not a ticket queue.
Talk to the founder
We will walk through how Jonson would handle one real family call on your line, on your schedule. No deck.